This is the support site for MasterSeries users. If you need help with our other products, click HERE instead.
 
 
This software is NOT intented to run on the Apple®Mac operating system.
Your system must be Microsoft® Windows® compatible, running .NET software.
We recommend at least 2 GB of RAM and a screen resolution of 1366 x 768.
   
All audio PCM wave files must be 8 / 16 / 24 or 32 bit,
sampled between 11,025 to 192,000 Hz per channel,
either in mono (single channel) or stereo (dual channel).
          MP3 / WMA won't work!
   
DOWNLOADING

 
Our MasterSeries software is hosted on the massively popular CNET download servers, ensuring great reliability, speed and above all, virus safety. All files hosted on CNET are scanned for viruses and malware before they're available to the public. This means you get the cleanest downloads from a trustworthy source. You can of course scan MasterSeries in your own software to double-check for viruses. Click HERE to download MasterSeries and try it.
 

INSTALLING
 
It's easy to install MasterSeries because it's packaged in a ZIP format file. All you have to do is click on the SETUP file. From there, it takes care of itself. You might be asked about trusting the source when you install MasterSeries which is completely normal. The warning is there to make you aware of maliscious software. If the file came from one of our download partners, such as CNET or their partner sites, the file should be clean and originally from us. Feel free to scan the software in your own virus program for peace of mind. If you trust the source you can accept the trust warning and continue with installation. You'll notice MasterSeries also installs a support link which connects you to this site. Once MasterSeries is installed you're good to try it.
 
USING

 
If you experience any difficulty using MasterSeries check through this list:

  • Is your source material a non-standard PCM wave file type?
  • Does the audio file NOT conform to 8, 16, 24 or 32 bits?
  • Was the sound sampled outside 11,025 to 192,000 Hz?
  • Have you experienced problems with the file in other software?
  • Is any of your hardware disconnected or not working?
  • Are your OPEN and SAVE-AS file names conflicting?
  • Are your SOURCE and DESTINATION folders conflicting?
  • Are there any fake PCM files causing batch-mode to hang?
  • Have you experienced problems with any of our other products?
  • Is your most recent .NET framework version less than 3.5?

If you've answered NO to all of the above questions, the technical fault most likely rests with MasterSeries and you should tell us about the problem. You may have potentially uncovered a bug which we need to resolve before the next MasterSeries public release.
 

 
BUYING
 
For just $89.99 you can save PCM wave files in MasterSeries without all those annoying beeps. To purchase an unlocking code for MasterSeries all you need to do is click on the purchase link of this site. You can also get there from the MasterSeries user interface. You'll notice a link on the interface's top-right which opens a new window. From there, you can easily connect to the MasterSeries purchase page.
 
UNLOCKING
 
Full instructions for unlocking MasterSeries are provided to our customers as soon as payment has cleared - which usually takes a couple of minutes. The whole process, from buying a key to unlocking and using the full version of MasterSeries takes less than 10 minutes. Our goal is to provide users with a very reliable, easy-to-use unlocking system so upgrading MasterSeries works quickly and securely.
 
REMOVING
 
Our MasterSeries software is good to use on most Microsoft® Windows®XP, Windows®Vista, Windows®7 and Windows®8PCs. However, sometimes there might be a situation where you just want to get rid of it. Removing MasterSeries is easy to do. Just go into the Add/Remove Programs panel of Windows® and choose Remove from the options. This will uninstall MasterSeries from your machine in a safe and reliable way.
 
MORE HELP

Did this support site help answer your questions?
If you'd like more help, our contact page has the details.

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